AnsweredAssumed Answered

Do I need to ask for an upgrade at check in?

Question asked by commie on Nov 20, 2019
Latest reply on Nov 28, 2019 by commie



My Marriott stays are almost exclusively for work, and between the stays and the credit card nights I have hit platinum for the last 4 years.


I am currently platinum with an upcoming five night stay at the Sheraton Dolphin resort that will put me into Titanium for the year.


I'm not going to lie, I booked the cheapest possible room at the Dolphin and requested my 5 SNAs with the hope that they will be accepted. So far I received an email saying that they are working on it. From what I have read here on Insiders - it appears that this process is iffy.


During the five, going on six years, with Marriott I've never asked for an upgrade (b/c it was just me). In that time I was upgraded once.


We are not arriving at the hotel until 1800 - so my question is - how would you go about requesting an upgrade? Would it help to call the hotel beforehand? Check-in early on the app? Or wait until we arrive?