was feeling unwell and the phone lines were down due to a server issue. I opened the door and Manoj K. from the housekeeping team was around. He not only checked the phone but when it wasnt working, went down, got a number, connected me to a person to place the order and ensured i got what i wanted. It was invaluable and made my morning !
This is @theWestinKoregaonPark in Pune, India on 11/7/2019