This is my first time using the free night certificate. The certificate entitles me to a Cat 5 hotel for a room less than 35,000 points.
I'm looking at hotels in NYC and I found a hotel (Residence Inn) and room type I want to use the certificate for. It is a Cat 5 hotel but the room rate is 30,000 points + $5 USD.
Unfortunately it is not allowing me to use the certificate but instead it would deduct the 30,000 points from my account. I called the hotel reservation line but they didn't provide a clear reason why. All I was told was that I couldn't use it for that room type and he tried to look for surrounding hotels but they didn't meet my requirements (location, free breakfast, pet friendly, two queen beds for 4 people). The room i'm trying is for 2 queen suite. I am able to choose the King suite for only 30,000 points (no cost add).
Can anyone advise why that is the case? I figured If i have to pay the taxes, that an extra $5 wouldn't be that big of a deal. As far as rules go, I know that you can't choose a room type that is greater than 30,000 points and pay the difference in points but I figured anything under would be fair game.
I also thought about taking my chances of choosing the King studio (that has no sofa bed) and calling the hotel directly to change it or change during check in process. I should also hit Platinum by then so maybe they would honor the request or just upgrade me to something nicer?
Thoughts by anyone? Currently I booked a nearby hotel (Fairfield Inn & Suites) but its a standard room with 2 double beds. I would prefer to stay at the Residence Inn where it's a suite and have better breakfast instead.