Unreliable Bonus points

Discussion created by dewcreboosman on Oct 31, 2019
Latest reply on Nov 5, 2019 by msannmcd

I travel every week 3-4 nights a week. I will book stays at hotels that offer bonus points 1000 or 2000 points per night, and I pay extra for those points. Yet ultimately if I want to get the points I paid for I have to call each hotel and request/remind them every time. There is no accountability on the hotels (from Marriott) to honor those points. It is a hassle and is disrespectful of my time. Curious if anyone else struggles with the same issue. One hotel owes me 20k in points.