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Cancelled reservation wrongly billed by hotel, any advice?

Question asked by philw on Nov 2, 2019
Latest reply on Nov 3, 2019 by martinr

Hi, I have an online reservation cancelled within 24 hours but still got billed by the hotel.  After discussing with the hotel over the issue, they admitted making a mistake and agreed to do a refund.  Today, I received my credit card statement and found that there is a loss due to currency fluctuation and international transaction fee collected by visa.   Although the loss is not a large sum, I feel frustrated for being responsible for the mistakes made by the hotel.  Does any bro have had similar situation before and could u advise me how to make claims for compensation?  Any advices will be welcomed!  Thx so much!

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