Hi -- we have just spend 4 nights at the Los Suenos Marriott Resort at Playa Herradura, Costa Rica. Really lovely property housed in an affluent gated community so it is in a bit of a bubble compared to the surrounding area. The staff we very attentive, polite and went that extra mile. The one thing that we became aware of was that there entire system flagged that your were a Bonvoy member ( in our case Titanium) and whenever you ordered a drink, some food whatever the person serving commented that you were a Bonvoy member. Also on 3 different occaisions at the end of the meal we were offered a complimentary after dinner drink/cocktail.
You know when you do surveys you are often asked whether you felt appreciated -- well this really ticked that spot.
Well done to the management making this extra step.
Fiona & Murray