AnsweredAssumed Answered

If you check in the morning, does the previous night count?

Question asked by krylancelo27 on Oct 16, 2019
Latest reply on Oct 17, 2019 by ella31

Hi. I recently stayed at the Aloft hotel in Bangkok. I reserved a stay from October 9 to 15 for 6 nights. The first 5 nights was using points and the last night was cash rate. My flight didn't arrive until 4am on October 10th and I checked in around 530am on the 10th.

 

My nights just posted and I was credited for 5 nights not 6 nights? Shouldn't the 1st night count even though I arrived at 530am? 

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