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Help appreciated - Points Advance - points needed has gone up since booking

Question asked by naj on Oct 16, 2019
Latest reply on Oct 18, 2019 by o0o0o0o0o0o...points!

Hello, 

 

I'm sure I'm not the only person who has had this. 

 

Back in Dec 2018 (not sure exactly when), I booked a 7 night stay in Jan 2020 at a St Regis back when the room was 60k a night. 7 nights, inc one free = 360k points. 

 

I've been collecting the points across credit cards and stays so that I am able to redeem the stay before Jan 2020.

 

I now have 370k points. 

 

I called Marriott earlier today to redeem and am now being told I need 540k (or thereabouts - not sure of the exact figure) points to redeem. I read somewhere that I should hang up and call again, but I don't want to keep doing this. 

 

Does anyone on these forums have experience in how to make this happen for us?

 

If it makes any difference, I am a Titanium member. 

 

Thanks 

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