Did not receive my prepaid room

Discussion created by jnelsonewr on Oct 14, 2019
Latest reply on Oct 15, 2019 by arizonatag

About a month ago I did not receive the prepaid king bed room at a Courtyard, but instead received a accessible queen bed room.  I know from experience what happens if I do not show up for a prepaid room (I lose my prepayment).  What, if anything, does Marriott do if they do not provide the room that was prepaid?  Thanks.