AnsweredAssumed Answered

How do I get the Rewards Plus status match when the online website doesn't work?

Question asked by conshek on Oct 14, 2019
Latest reply on Oct 16, 2019 by conshek

I am unable to complete the sign up for Rewards Plus to receive the United Mileage Plus status match.  I have tried 4 different browsers (Chrome, Safari, Firefox, and Edge) on two different computers (Macbook and iPad).  I cleared the web browsing history and cache each time (in two cases it was the first time using the newly downloaded web browsers, so there was no history/cache).  Every time I received the same error message:  "Due to an API issue we were unable to check your MileagePlus status. (Err No: 1925-17)"  I've used the https://fly-united.marriott.com site as well as the http://www.getrewardsplus.com/ site that then lands on the same page as the https://fly-united.marriott.com site.  None of the customer service reps can do anything to help and was told that the case manager escalation process takes 3-5 days before I could expect a call back.  Has anyone else experienced the same problem?  How did you get it resolved?  Thanks.

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