I am a platinum member and I rely very heavily on being able to work while traveling, and that means reliable internet.
I have struggled because of what apparently is a know issue for frequent guests - where the Marriott servers remember you and automatically connect you - and that is where the problem starts.
Without getting into details, it's a serious problem - and many many long (sometimes after midnight) chats with IT support, front desk people, reboots, cookies deleted, reset router, yada yada yada.... A chief Engineer named Arthur Gonzalez at the Fairfield by marriott in Mahwah NJ came to the rescue with a quick resolution and a smile.
- Slow connections
- dropped connections
- No connection
The fix (for elite members, otherwise you may get a charge):
- Connect to Wifi
- once you get a working browser, use: http://internetupgrade.marriott.com
- Enter your name and room number
- If you are offered the option to Connect Automatically next visit DECLINE or DON't CHECK IT
- Apparently this is a root of the problem
Thank you Arthur! Arthur came to my room to look at the thermostat (it was fine, just needed to wait for the room to warm up) - and we got to chatting - He went away and was back in a few minutes having researched the answer and came up with a solution and I am surfing at high speed like a champ! He was patient, friendly, smiling, courteous, smart, and effective - how can you beat THAT combination?
THANK YOU ARTHUR!
Marriott Platinum Elite