Points Advance Redemption - Post Peak/Off Peak Changes

Discussion created by nascargene on Sep 29, 2019
Latest reply on Sep 30, 2019 by nascargene

I've earned enough points to complete "payment" for one of my points advance reservations. I called customer service tonight to have them apply the points *and* adjust the rate to the 87,500 points that I reserved the room at -- it adjusted to a 95,000 points rate after the peak/off peak changes.

It was quite a long call, with me on silent hold for about 15 minutes. At the end the agent stated that she took care of the reservation - after having to speak to a manager.


I logged into my account about an hour later, and the reservation is still not paid for, but I have received 7,500 points in my account for "Pre Existing Res Adjust For Peak"


Overall, this is ok - I'll just apply the points to the higher rate reservation, but the entire transaction was not completed as I expected by contacting customer service by phone.