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Minimum Nights Stay Question

Question asked by wildabeast on Sep 30, 2019
Latest reply on Oct 2, 2019 by yogib

I'm Platinum this year, lifetime Silver Elite.  I booked three nights at the Marriott Circular Quay in Sydney.  Checking in on December 28 and check out on December 31, pre-paid, non-refundable rate.  No problem with that.

I'm trying to book another two nights at the hotel, December 31-January 2.  I am being told firmly that it is a three-night minimum and the Guest Experience Assistance team will not budge.  Okay, I get that it is a holiday but come on, I am looking to spend a total of five nights instead of three and will be booking two more nights at this location as we fly in and out of Sydney for trips. I will be booking at least another 10 nights with them, possibly more, during our five weeks in Australia.  Any suggestions on escalating or is this a lost cause?