I'm Platinum this year, lifetime Silver Elite. I booked three nights at the Marriott Circular Quay in Sydney. Checking in on December 28 and check out on December 31, pre-paid, non-refundable rate. No problem with that.
I'm trying to book another two nights at the hotel, December 31-January 2. I am being told firmly that it is a three-night minimum and the Guest Experience Assistance team will not budge. Okay, I get that it is a holiday but come on, I am looking to spend a total of five nights instead of three and will be booking two more nights at this location as we fly in and out of Sydney for trips. I will be booking at least another 10 nights with them, possibly more, during our five weeks in Australia. Any suggestions on escalating or is this a lost cause?