Before you cancel points then rebook, SYSTEM UNSTABLE

Discussion created by j&c on Sep 15, 2019
Latest reply on Sep 27, 2019 by j&c

I have screenshots for a reservation on points that I went to cancel - including number, dates and points to be returned to J's account - but when the cancellation numbers returned, a different reservation was cancelled. When I went to rebook the SYSTEM canceled reservation, it is now at a higher redemption with PEAK pricing. C