why my friend's first meeting does not have 10 elite night credits when he got the points. just like the picture shows, the hotel said it is technical issue of Marriott?
It is not likely that there is a technical problem at Marriott but more likely that the hotel did not enter your event correctly. if you search on here rewarding events, you will get a trove of advice. Put in a help request to the CMs.
thank you for help. i asked the Marriott sup, they said the hotel put the order together(we have two people order it separately), so i cannot get elite night credit because the reward can only for one person. but i asked the hotel side, they said the reward can not be canceled after posting(they use group posting tool), is it means i cannot be rewarded 10 elite night credit this year? or i can also be rewarded if they repost my event? because we have several people booked the meeting room together, but not a same reservation, many of us did not receive elite night credit(but the hotel always say we should be rewarded and always said that is the issue of Marriott side)
I will defer to more experienced rewarding event vets such as ks83, o0o0o0o0o0o...points!, or bejacob, for me I have done it twice and had to help the hotel both times with how to enter it in the system. Once they got it in the right place, my nights were rewarded almost instantly. Your issue sounds a bit more complicated.
zhengyi4, there was (and maybe still is) a posting issue with events with the new Bonvoy Rewarding Events program with posting elite night credits (and not just posting 10 elite night credits for the 1st meeting, any elite night credits tied to meetings). However, you do have some avenues of relief here, but not many. The event does not need to be reposted - since the points posted (assuming they posted correctly), then that's fine. It is 100% true that the hotel has to post the event so that the account is credited appropriately, but it is not true that the elite night credits can't be posted by the Bonvoy program itself. Bonvoy reps will tell you that this has to be posted to the hotel, and will keep referring you there - if you do not have a case open regarding this, call and open a case. Then, reference this case every 3 days by calling back. If you have to call back constantly over weeks, ask for bonus points to be posted to the account for the time you've had to waste to get the event posted. Make the Bonvoy reps work with the hotel (if they want) to get the 10 elite nights posted, but you'll have to continue pestering them constantly to get it posted. Either the hotel will have to post it, or Bonvoy reps will have to post it on the back end (which is possible, so don't just accept when they tell you it can't be done that it cannot be done). A general customer service rep will not be able to post it, they will have to get approval/override to get it posted, so you may be put on hold, but it could potentially be handled on that specific call. It may be a pain, but you have to open a case and keep calling!
and is the rewarding taking a long time to approve(more than 10 days) after posting? the hotel side said they post the points, but still because the technical issue by Marriott, so it will takes a long time to approve.
Earlier this year I held a small event just to get the 10 night credits before a trip around Europe with several Marriott stays. Made it anyway but during, not before the trip. I was hoping to have the Titanium status to help with any potential upgrades (which is little help in Europe anyway, I learned).
Here is what I learned about the night credits for events and I feel it may be extremely helpful for anyone hosting an event for the credits. The hotel manager or sales director must, absolutely must, find the ‘event 10 night credit’ form on the online internal Marriott system, print it out, write in the info about the hotel, your event revenue, and your Bonvoy number. Then, you can’t make this up, it must be faxed to a certain number at corporate for manual entry.
This is the real and official Marriott method. Oh my.
If if you host a small event or even a ghost event primarily for the 10 night credits, you will want to be sure and ask the hotel contact you are working with if they are familiar with the process and that you are interested in getting it submitted quickly. Keep in mind that this is s completely different system and mechanism for getting credits applied to your account. Having also stayed at the hotel the night of the event resulted in the one night stay but no 10 night impact. Calls to support asking where the credits were 20 days later got the reply that I did in fact receive credit for the one night stay but no clue about a 10 night credit. It is the sole responsibility of the hotel site to do the manual process in order for you to get the event credits.
This is was my experience in May of 2019. Hope this helps anyone in a time crunch to get the event credits.
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