jw99

If You Were GM, Who Would Get the Upgrade?

Discussion created by jw99 on Aug 26, 2019
Latest reply on Sep 12, 2019 by paultexan

At the Aloft Mag Mile in Chicago they have only 3 suites. I’ve been staying here weekly for the past 4.5 months and as lifetime Titanium I’ve received a suite upgrade twice. The front desk staff — all who know me — said the GM gives them to Ambassadors first, regardless of the number of room nights booked or money spent. I’ll likely become an Ambassador by year’s end, but my weekly loyalty — and future reservations for the next 52 weeks — would suggest I should get a suite most weeks (unless someone is paying for a suite). If you were the GM, who would get the upgrades?

Outcomes