Rexburg Idaho SHS - stay away - FAR away

Discussion created by h82bl8 on Aug 19, 2019

I spent 3 nights there 2 weeks ago.  We drove to Yellowstone from this place - Springhill Suites.  The room cleanliness was not up to par, the food was (in some cases) inedible, and the "manager" was extremely rude and encouraged me to "call Marriott" if I wasn't happy.  I booked the stay on points, but she claimed I booked 2 nights on points and one night cash...even if I did make that mistake why was it such a big deal for her to correct it.  She refused to correct it and was snotty about it to boot.  Ugh...Marriott showed the industry how to do it right, but now with the merger, I'm wondering what happened to the "Marriott way"?  Bad decision to stay at this hotel, my advice is to stay...away.