Weird twist to elite benefits (as described by a hotel) - Playing Games with Elite Benefits

Discussion created by o0o0o0o0o0o...points! on Aug 16, 2019
Latest reply on Aug 20, 2019 by o0o0o0o0o0o...points!

Another instance of hotels trying to play with benefits:


Late checkout only being honored up to 2pm for all members (regardless of status), as hotel states a checkout between 2-4pm will be charged a 1/2 day of the rate booked, and a checkout after 4pm will be charged a full day.


Supposedly, the hotel's GM was informed of this last week, in which they had a meeting with their staff, and now front desk staff even says "You can contact the Bonvoy department, as this change is happening across the board" - effective this week.  Details that specific sound ridiculous, since there's been NO NOTIFICATION of this!


Anyone else hear this "news"?  


communitymanagers, just preparing you in case this happens to other members and the complaints start flying (but here's hoping it doesn't happen to others!)