35,000 point award certificate

Discussion created by travelgirl12 on Aug 12, 2019
Latest reply on Aug 15, 2019 by travelgirl12

I recently received my 35,000 point award redemption certification. When trying to book a hotel rated at 35,000 points, there was not an option for certificate redemption. The only thing it allowed me to do was redeem my own points for the room. I tried other hotels in the area and had the same issue. I then tried hotels in other cities and on different dates and my award redemption was still not showing up. I called customer service and they were no help. Told me to try refreshing my browser and there were no issues on there end. Anyone else have this issue?