How Far Can Customers Be Pushed Before Their Heads Explode?

Discussion created by pluto77 on Aug 10, 2019
Latest reply on Aug 10, 2019 by wmrobins

Everyone Hates Customer Service. This Is Why. - WSJ   Interesting article.  Instead of mining data to help master the challenge of how to improve customer service, are companies instead using data analytics to see how far they can push the envelope in not providing customer service?