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Who deals with Bonvoy fraud issues?

Question asked by aaron1rosenbaum on Aug 9, 2019
Latest reply on Aug 9, 2019 by globaltreker

I got a helpful email from alerting me to a fraudulent transaction (without logging into my Bonvoy account, no idea required at checkin, no notification to my email!) However, the link in the email points to a 404 page and when I called Customer Service no one had a clue what to do...Talked to the front desk of the hotel the thieves stayed at (Ritz Waikiki) but no idea about the process of getting my points back...all 9 people I've spoken to agree they should come back into my account but no one seems to know who owns Bonvoy fraud investigations...