What it Means by “Suite Upgrade Confirmed”?

Discussion created by waverunner on Aug 4, 2019
Latest reply on Aug 5, 2019 by idt

In a recent stay, I used the available “Suite Night Awards” for our stay at the Marriott Seattle Waterfront. An email came back with the title “Suite Upgrade Confirmed”.  However, at the hotel, we were told that we were not going to get a suite, and the “suite upgrade” is not what it means.  Does Marriott agree with this?  Why call it “Suite Night Awards” if it does not involve suite?