Double Points retroactive award (Promotion History)

Discussion created by tercra21 on Aug 3, 2019

To make a long story short, I received an email stating that they will FINALLY award my double points for a stay that ended a few months ago.  The promotion ended shortly after my stay.  However, they are asking for documentation showing proof that I was signed up for the promotion.  It no longer resides in my online account nor was an email sent.  Please help.