Free Night Award Use Confusion

Discussion created by erithtotl on Jul 30, 2019
Latest reply on Jul 30, 2019 by fistuk

I have a 35000 point free night certificate.  I'm looking at a hotel that is 35K a night, and the certificate is brought up as a form of payment.  But whether I select it or not, it doesn't seem to be applied to the cost.  See the two screen shots below.


Has anyone else seen this?  Does it get applied on the back end after the fact?