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Consistently missing nights/points at Playa Largo?

Question asked by robineos on Jul 23, 2019
Latest reply on Jul 23, 2019 by globaltreker

Are there hotels that you consistently have trouble getting your points/nights correctly credited to your account? Every single time I stay at the Playa Largo resort in Key Largo, I have a problem. 


For example, I have a stay that the folio amount was $2973.23 but they only credited me with 7,595 base points. That should have been 29,730 base points, correct? Or close to it because there was a $249 charge for watersports that would not be counted in the points. 


Also, they didn't credit me at all for a second room I had that overlapped that stay. The above stay was for June 26th-30th. Then a second room for June 27th-July 1st.


@playalargo communitymanagers marriottelitepoints