Who cares?  The worst experience at the Pulse MVC in New York

Discussion created by arincon on Jul 20, 2019
Latest reply on Jul 21, 2019 by brightlybob

Today, july 20th, 2019,  the hottest day of the summer of 2019, the AC of Our room is not working, the situation started 2 days ago and no one cared, a supposed engineer has come to Our room a few times and has rebooted the AC with no success, We asked to be moved to another room, the answer of course, " we do not have rooms available ,with working ACS" so the problem is not only with Our room, We learnt that it was with a number of rooms and,,,,,,,No one cared!


We spoke to a manager at the front desk, His only option was to give Us a room for 2, and We are a party of 4, We asked then to be moved to another Hotel, and His answer, " I do not have that faculty......"Indeed no ones cares!


Here we are in a room with a temperature of almost 80, frustrated, disgusted, dissapointed, and no one cares! 


Marriott if You are listening the worst thing that can happen to a brand is loose trust from it's consumers/Clients, And My Family is loosing trust in You! 


This has happened to Our Family a loyal Marriott Owner for the past 17+ years, with an elite status, We can't imagine the treatment that Marriot gives to Guests/Clients/Customers who are not "elite".


Marriott, no one cares

Marriott no body cared