Thank you Community Managers

Discussion created by burghtrvlr on Jul 18, 2019
Latest reply on Jul 19, 2019 by jw99

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I don't post often...

A few weeks ago I made a mistake while booking a reservation which ended up causing me to lose a bunch of points. I decided to reach out to the community managers on this site to see if they may be able to help recover. I am thankful that with their help my account has been restored.

This site continues to be a great resource for managing points and reservations. It also seems to be a place where people like to complain. I could complain about the way the website functioned that caused me to lose my rewards but instead I am sending a Thanks to the Community Managers in assisting.

If you have received help from the Community Managers then please follow-up with a THANKS of your own.

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communitymanagers Jul 18, 2019 9:49 AM

Hi burghtrvlr,

Thank you for your kind words about our team. We appreciate the shout out and that you are happy with the assistance we provided.

We look forward to your continued presence here at Insiders!

Enjoy the day,

Whitney

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theskyking Jul 18, 2019 11:09 AM

Glad to hear the communitymanagers could resolve your issues. The CM's don't get the recognition they deserve.

Well done!!

1 person found this helpful

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communitymanagers @ theskyking on Jul 18, 2019 11:58 AM

Awe! theskyking.

Thanks for the kind words

Enjoy the day!

Whitney

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brilin Jul 19, 2019 2:57 AM

I have had the help of the CM's on a couple of occasions( and been told off by them too!). They do a very good job because they are mostly faced with people trying to get help after a run in with Customer Services which they are unable to resolve themselves. My only problem with them is their lack of understanding of British humour and rugby!

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jw99 Jul 19, 2019 8:35 AM

communitymanagers does an exceptional job. They should take over the Platinum/Titanium phone service!

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5 Replies

communitymanagers Jul 18, 2019 9:49 AM
Hi burghtrvlr,

Thank you for your kind words about our team. We appreciate the shout out and that you are happy with the assistance we provided.

We look forward to your continued presence here at Insiders!

Enjoy the day,
Whitney
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theskyking Jul 18, 2019 11:09 AM
Glad to hear the communitymanagers could resolve your issues. The CM's don't get the recognition they deserve.

Well done!!
1 person found this helpful
Like • Show 1 Like1
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- communitymanagers @ theskyking on Jul 18, 2019 11:58 AM
  Awe! theskyking.
  
  Thanks for the kind words
  
  Enjoy the day!
  Whitney
  Like • Show 1 Like1
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brilin Jul 19, 2019 2:57 AM
I have had the help of the CM's on a couple of occasions( and been told off by them too!). They do a very good job because they are mostly faced with people trying to get help after a run in with Customer Services which they are unable to resolve themselves. My only problem with them is their lack of understanding of British humour and rugby!
Like • Show 1 Like1
Actions
jw99 Jul 19, 2019 8:35 AM
communitymanagers does an exceptional job. They should take over the Platinum/Titanium phone service!
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Thank you Community Managers

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