I made a reservation at a Marriott 2 days prior to travel. My husband also booked with a different Marriott in the same area, unbeknownst to me. I went back and cancelled the reservation that I had made within 24 hours of making the reservation. I called the hotel to make sure I wouldn't be charged one night's stay as I was inside the cancellation window for penalty. I added that I actually made the reservation in the same window....they did not care. I was quoted at $185 per night and told I would be charged one night's stay with taxes. I hung up and called Marriott rewards and a nice lady helped me by writing an email to the property's manager. Unfortunately, it was the same person I spoke with. In the meantime, I need to travel. We arrive at the second Marriott in the same area and had a wonderful stay.
Wouldn't it make sense to waive the penalty since we were staying in a Marriott down the street? We were charged $333.00 as a penalty for not cancelling within the cancellation window (which was impossible as it was made so close to the stay). I complained, I filled out forms, I have been on a merry go round since May. All anyone really does is read a script of rules about the cancellation policy. Has everyone lost their senses?
1. Penalty should have been waived
2. I was overcharged and lied to about my rate?