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Platinum Challenge Question

Question asked by modo on Jul 12, 2019
Latest reply on Jul 14, 2019 by o0o0o0o0o0o...points!

I signed up for the Platinum Challenge effective 3/8/19 and ending 6/7/19 via phone, which requires 16 nights during that time period to go from Gold to Platinum status.  I was told that if I signed up for the Bonvoy credit card, which gives 15 nights, that those 15 nights would count towards the 16 night challenge.  I also had several paid stays between 3/8 and 6/7/19. 


I called Marriott again on 4/24/19 to ask for a status update and the Rep said that my new status would not show up until the challenge ended on 6/7/19. 


It is now July and my status has not changed. I called Marriott today and the rep had no record of my call on 4/24/19 or any correspondence since the challenge started.  The rep opened a case # but I feel like the supposedly new improved Marriott Bonvoy is going to do whatever they can to not bump me up.  Under the old Marriott, I was Gold (which is now the equivalent of Platinum) for years and have been a loyal customer. 


Any thoughts on whether my credit card earned nights will be counted?


Thanks in advance!