AnsweredAssumed Answered

Upgrade when redeeming points?

Question asked by bazza on Jul 1, 2019
Latest reply on Sep 21, 2019 by yassin

If I book a stay using points does this stop me getting a room upgrade on arrival as a gold elite member? The reason I ask is a little while ago we stayed in Edinburgh using points and never received an upgrade, and a check on the site revealed availability for the next room up. We have a stay in France coming up and I don't want to look stupid asking for the upgrade if its not offered as it's not due. 

Any advice gratefully received.