Room preference not available with points

Discussion created by knipp4la on Jul 1, 2019
Latest reply on Jul 1, 2019 by allleisure

I travel with my special needs son. Due to his needs we prefer  suites where the bedroom is separate from kitchen/living room. When I try to reserve using points, I almost always find that the only options shown for reserve with points are rooms with   king bed studio or the basic two bed room. When I check to see what is available in same hotel on same date paying with cash/card I almost always see a much wider choice of room types. I am beginning to become very frustrated! Using "Suite Awards" is not a solution since there is no guarantee room will be upgraded. So I end up reserving the type of room we need  and paying for room and not using points. Grr!