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How can I report a case of suspected fraud/ lying/ changing cancellation terms?

Question asked by cet246 on Jun 18, 2019
Latest reply on Jun 18, 2019 by brightlybob

I booked a reservation at the Courtyard Wall at Monmouth Shores Corporate Park in New Jersey for my son's soccer tournament.  I was told on the phone and via confirmation email that I had until the day before arrival to cancel.  I cancelled the day before arrival, and was still charged for both rooms.  The hotel is now saying that I had to cancel within one day of booking (which is contradictory to what I was told on the phone and via confirmation email).  I called the manager and she was was smug and rude and refused to refund.  Only after I filed a complain with AMEX are they now trying to reach out to me.  How can I report this case of fraud/ lying?