I booked a room a few days ago using the "Advance purchase prepay rate". It said when I booked the room, my credit card would be charged. However my card hasn't been charged. When is it going to be charged? Do I still have the lower rate?
Every advanced pre paid reservation I make is like this. I’m not sure if it has to do with status but I am assuming it does. Cause they give those with higher status more flexibility with cancelling. For me, I am always charged like any normal reservation, once the stay is complete. And I am charged the advanced pre pay rate. You aren’t the only one, and it makes the deal even better.
Same thing happens to me all the time. You still get the lower rate whenever they charge it.
I've had prepaid rates where my card is charged a day after the booking is made and others where I'm not charged until I complete my stay. I think it depends on the property. I tend to avoid prepaid rates in case I want to make changes. The rates can sometimes be pretty good as long as I know my plans are definite.
I actually like to prepay my rate, since my travel plans are usually pretty solid when I make a reservation. However, I'm of the opinion (and I suspect you are too) that not being charged right away is actually a huge inconvenience. I like to prepay my rate so I the transaction is done and finished and I can adjust my budget accordingly. I don't like to have lingering balances over my head.
All that being said, this happened to me at The Blackstone in Chicago recently (overall a bad stay, btw). When I asked the manager about why I hadn't been charged (I made the reservation many months before) I was told that, because there were 2 cards on file in my rewards account they didn't know which one to charge, so they didn't charge. Which is B.S. if you ask me because I attached a card to the reservation at the time I made it. I told the manager the card I attached is the one I intended to use. She portrayed the situation as though this was an act of great customer service. To me it was a pain and an obvious mistake on their part.
The problem, as with everything, is consistency. And after too many incidents akin to the one I described, after this summer and draining of my points I'll be done be done being loyal to Marriott.
My last pre-paid-rate stay is some while ago, but normally I was never charged on my card right away. Normally the day before arrival (normal cancellation day for regular reservations) or after check out.
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