I'm asking because of my many stays this year, I've only been greeted as a Platinum member twice and offered arrival gifts three times. It used to be rare that these things weren't done, but now (at least in my case), it's the norm. I've even had to escalate things a couple of times to get the points added to my stay in lieu of the arrival gift I wasn't offered. It's too much effort, so I haven't even bothered lately, but my last 3 nights on the road at different hotels and none of them greeted or offered me a gift got me to wondering if this is a new thing?
What's been your experience as of late? Was there a policy change?