Charge for a non refundable night that I canceled one minute after making.

Discussion created by mitchwebb on May 28, 2019
Latest reply on May 29, 2019 by j&c

Accidentally made a non refundable reservation for a night at the Swan in Orlando.   Realized the minute I hit confirm it was for a non refundable. Luckly I read the cancellation policy and it said i had a day.  I went ahead and canceled and today found a charge for the day on my Bonvoy Card.   I call to ask why and was told as a Titanium Elite she would cancel it but I should of called to have them cancel..   Question is this rate able to be canceled like it says on the website?  Was there just a mistake?   


I aslo have been told it can take up to a month for the bank to credit me.


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