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How to escalate a complaint?

Question asked by lwatley on May 18, 2019
Latest reply on May 19, 2019 by lwatley

How do you escalate a complaint beyond customer service and the property?  Dealing with Marriott Sugar Land Town Square is beyond frustrating. I have called the property 3 times and was basically called a liar by the front desk staff, was transferred to a 'supervisor' and have left 2 voicemails, opened 2 cases with customer service.  All to no avail.