Customer Care remove 21,000 point in May from my eligible hotel stays reward points in March. I am confused, earn points from loyalty program, encourage to stay, remove point, is it encourage to leave? I am a Life Time Titanium Member, its sad for all my loyalty for these years. Call customer care, do not help, is there customer care for Marriott? Is there any way to get help? It's not right someone can remove the earned reward points from my account.