I T Glitch Again!

Discussion created by brilin on May 9, 2019
Latest reply on Jun 14, 2019 by brightlybob

After the points posted for my recent stay in the Sheraton Skyline in London for the Turn up and tipple, I had 71500 point in my account so I decided to use them. I booked 2 free nights at an old favourite of mine, the Sheraton Tenerife and added 5 paid nights so that the boss and I could go there for my birthday in June. I received the confirmation showing that  the 70000 points had been taken out of my account and that I was still the proud owner of 1500 Bonvoys.

Two days ago I went to the Bonvoy web site to print off the confirmation only to find that my account showed a balance of -19500 points. 20000 points had been deducted and my activity page gave me no clue as to why! I telephoned customer service ( yes, they did answer eventually!) And they could give me no answer either. I am now awaiting an answer from elswhere, but nobody could tell me when I am likely to get it!