Downgraded 2 levels during transition in March 2019

Discussion created by mrittmayer on May 3, 2019
Latest reply on May 22, 2019 by pat2927

Downgraded from LT Platinum to LT Gold in March 2019 - Anybody know how to get the status back again after 11 years of LT Platinum and 36 Years in the program?  I checked the benefits LT Gold does not equal LT Platinum. And posts from others seem to validate we were offered a one time step-up from Platinum to Titanium ?the details of my lifetime gold status showed up this week. seems to validate my memory.


Seems the only answer I can get from Customer service is I have been referred to the "teach" dept. I asked what that dept was and no response. No response in a month ?????