Is anyone else running into an issue where lifetime program / legacy years are not accurately reflected in their profile?
When the MR and SPG programs came together in August 2018 I was at 8 years of Platinum status or higher (10 years of Platinum + 600 lifetime nights required for lifetime Platinum status)
Even though I met Platinum requirements in 2018, the system never updated for 2019.
9 months after system merge and new calendar year, still no update on years.
I have made no fewer than 10 calls to Marriott about this issue and opened 2 separate cases. 1st case closed without a call back or resolution. Second case is a mystery.
No one has any idea why the system is not giving me credit for the 9th year.
Any similar experiences?