Lifetime Status - Years in reward program not updating.

Discussion created by mcjets on May 2, 2019

Is anyone else running into an issue where lifetime program / legacy years are not accurately reflected in their profile?

When the MR and SPG programs came together in August 2018 I was at 8 years of Platinum status or higher (10 years of Platinum + 600 lifetime nights required for lifetime Platinum status)

Even though I met Platinum requirements in 2018, the system never updated for 2019. 

9 months after system merge and new calendar year, still no update on years.

I have made no fewer than 10 calls to Marriott about this issue and opened 2 separate cases.  1st case closed without a call back or resolution.  Second case is a mystery.

No one has any idea why the system is not giving me credit for the 9th year. 

Any similar experiences?