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Why can’t I use my points?

Question asked by bdesan614 on Apr 29, 2019

With SPG if there was a room and you had the points you could book it.  Truly there were no blackouts.  Now I am trying to book a room at the St. Regis on Majorca.  I have the points there are family rooms available but I cannot book a room because of hotel policy.  Why did Marriott discontinue what was one of the strongest selling points?