Where is my e-certificate?

Discussion created by richez2000 on Apr 15, 2019
Latest reply on Apr 16, 2019 by arizonatag

As a holder of the Visa Marriott rewards card, I was awarded an e-certificate for a free night stay at any Level 1-5 hotel.  My e-certificate isn't available now.  My account activity history says my e-certificate was cancelled.  I did upgrade to the Premier Plus card a few months ago, but I don't know why that would cause me to lose my certificate.  Anyone know what is going on and how I can get my night back?  Thanks.