ljharmony

Awful Costa Mesa Marriott

Discussion created by ljharmony on Apr 12, 2019
Latest reply on Apr 15, 2019 by painedplatinum

The hotel doesn't care and don't treat their top loyal Ambassador guest well.  In fact, they don't care!  

 

The worst problem among many was on our Friday check-out, we left the room little less than 40 minutes and return the room at 8:45am, housekeeping already tossed away our stuff including a whole bag of Whole Food organic fruits into the trash.  She was standing in front of our room when we returned 8:45am, we asked her and she admitted she cleaned our room but saw nothing.

 

Really?  A bag of Whole Food?  Yes, 8:45am was when we got back to our room.  We alerted the Front Desk.  Front Desk gave us the typical talking points:  Sorry, we will coach our staff again.  

 

They treated a loyal Ambassador like this.  Imagine what they will do to you!

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