Made my day - Sincere and Kind Customer Service

Discussion created by katiesulks on Apr 10, 2019
Marriott Customer Service,
I wanted to express my sincerest gratitude for the exceptional service I just received from your colleague, Luis Juarez.  Luis answered my call into the Titanium Elite line and assisted me with my reservation (#86621471).  It was a last minute request and Luis was quick to handle it with excellence.  He helped me add my fiance's name to the reservation as he would be arriving prior to my arrival, and kindly assisted me with arranging for special accommodations as we are celebrating an anniversary. Luis was pleasant and kind - and even took the time to congratulate us on our celebration.  I applaud you for hiring people like Luis - he made my day that much easier (I previously had to get off the phone with an alternate Marriott customer service rep, Anestasia as she was rude, inexperienced and unwilling to help).  Thank you Luis for your help and excellence in what you do! 
Kindest Regards,