Total bill was 691.05 Euros; room only total (3 nights at 180, 226 and 246 euros ) was 652 Euros. I received 5478 base points. How calculated?

Total bill was 691.05 Euros; room only total (3 nights at 180, 226 and 246 euros ) was 652 Euros. I received 5478 base points. How calculated?

brightlybob, I'm interested in this with my upcoming stay, so let's look at the OP's bill again. If the total was €691 but the room charges (less tax?) was €652 would that net out to 8 points per or 5216?

All currencies converted back into US$ for points allocation. The question is at what rate this is done? It should be at commercial rate on the day but it is almost impossible to get an accurate dollar price from your bill if you are outside the U.S. because it will be dependent upon knowing the exact time and date when the conversion is made.

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Currency fluctuations between the £/$, £/€ and €/$ are relatively small hence it’s easy enough to get close. Because most European and all British rates are quoted including VAT a good rule of thumb on the actual spend including taxes is 11 points per £ and 9 points per €.

Agreed. When I stayed in India (rupees) & Indonesia (rupiah) everything was converted to USD first, then to Bonpoints. I use the

**Oanda**app for currency conversion, which is a great benchmark because you can set it against the Interbank rate, as well as typical ATM or credit card rates. It is updated at least once a day, too!

Heard back from Community Manager who advised that total points received adjusted to 21,675 points from 16,065. (base points increased from 5478 to 7518). I asked what was the issue and community manager advised that they are not in charge of adding points; points manually adjusted by the property. So no explanation for error.

Looks like base points computed on total room cost (not reduced for VAT) and food bill.

I’ve never thought about this before. Could someone help me with my math?

My last stay in Europe (October 2018) the room bill came to €2,223. The points I received: Base = 4,014, Elite Bonus = 3,011. Total of 7,025.

does this look correct?

i just came back from another trip where I’m still waiting for the stay to show. Not sure if I’m missing points but I do travel to Europe several times a year.

Well, commie, your final total depends on taxes and conversion rates and confusingly the taxes vary widely across Europe. Budapest is 27%, Brussels is 7%. Most European hotel taxes run at 20%-25% and points are awarded at 10 per $ spent excluding tax, but for a €2,223 spend your points look criminally short. Taking your €2,223 spend as €1,800 plus taxes, that converts to ~$2,000 at the current $1.12 exchange rate and at 10 points to the $ that’s 20,000 base points plus 15,000 Titanium which totals 35,000 points - a dreadful shortage there. Chase it up by ringing the Plat line making sure you’ve got a copy of the folio on your phone (photo it). They’ll give you an email address to forward it to and once received they’ll post the points, usually within the hour...

On the line with Platinum services. Not feeling very confident...

I still have the folios from the last two years and did the calculations. It looks like I may have been shorted about 125,000 points....

Right off the bat I was told that they will not/cannot do anything about 2017 stays.

I never thought I needed to check the points...I wish I would have read Insiders earlier.

125,000 points shorted, crikey, really? Well I’d say if you’ve got the folios and marriott.com is displaying the awarded points from 2017 then Marriott is pretty well obliged to credit correctly. I would post each shorted stay over the last two years here in table format detailing dates, hotel, spend, points awarded and points shorted and then ask for communitymanagers help to try and rectify this outrageous sequential “error” which has saved those properties over 100,000 points during the last couple of years...

The community managers have been very helpful, much more so than the plat line. There has been some confusion about how far back you can go. The Marriott site shows me 24 months in the past, and one rep said that was doable, but another rep said they can only go back 12 months. I had two 2018 trips corrected and one 2017 trip corrected. That leaves one trip from 2018 and one from 2017. Still, so far I was able to get 85k points credited so that is great.

Whilst it’s not the full 125,000 points you were shorted I think 85,000 is a great result so far considering the shorting goes back to 2017. Keep the pressure on but more than that, check those points earned on every stay at the time posted as they are far easier to correct at the time shorted than 12-24 months later. Thanks for the update!

European hotel rates typically include taxes which can be up to 25%. So a room costing €100 could be €80+tax. Points are calculated in $ at 10 points per $ on the before-tax cost and with $1.12 to the € that means the €100 room (€80 before tax) should award 900 base points. In other words a typical European stay should award 9 points per € spent. You spent €691 which should typically result in 6,200 base points. It looks like you’ve been shorted so I’d call the Plat line and get it dealt with - have a photo of your folio on your computer ready to attach to the email address they give you...