irishbrahmin

Hacking Issue Still Unresolved!

Discussion created by irishbrahmin on Apr 9, 2019

Last week I reported that someone hacked into my Bonvoy account and used 340k points.  240k points were used to buy a United Airlines ticked and 100k were used for "Points Sharing." Marriott immediately restored the 240k points, but they still have not restored the 100k.  I was told last week that this issue would be resolved by 4/8 but that didn't happen.  This morning I've been on hold with customer service for 25+ minutes and provided with no helpful information.

 

This is a wonderful way to treat a fiercely loyal customer of 23+ years who's Lifetime Titanium Elite.

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