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Hotel property non-responsive about issue

Question asked by justinl on Apr 4, 2019

How do I get in touch with Marriott Corporate? Background: I have been dealing with customer service for almost a month attempting to get an issue resolved with a property. I am at a loss for how to get this resolved. The hotel is not returning emails/phone calls. The issue involves an injury that my wife sustained while at the hotel. I was told by Elite services on March 16th that this would be escalated if the hotel did not respond. They did not but every customer service agent has refused to escalate stating that they must hear back from the hotel before they can. HELP!!