AnsweredAssumed Answered

Missing Stay Follow Up

Question asked by etodd1215 on Apr 1, 2019
Latest reply on May 3, 2019 by wjlin1

I need to speak to someone a missing stay request.  I submitted it yesterday and it was answered; however, I was told that it is reflected on my account when it is not.  This has been a HORRIBLE process!  Ever since you have switched over to Bonvoy it has been nothing but a headache.  I am very close to switching to Hilton.  Customers should not have to navigate the constant run arounds we get with this new service.  I am a Gold member and spend 30-50 nights a year.  That is about to go somewhere else!