taxman415

Old Reservations Being Charged New Point Level

Discussion created by taxman415 on Mar 28, 2019
Latest reply on Mar 28, 2019 by j&c

I had a 180,000 point redemption reservation for a stay in May suddenly charged 200,000 points in January.  After over a hour on the phone I was given the 20,000 points back to make me whole again.  Then this past Monday I noticed another point redemption reservation made In July of last now showing that I was going to be charged 240,000 points instead of the 180,000 when the reservation was made.  I spent another hour on the phone to have the representative tell me I made the incorrectly and had to pay the 240,000 points.  I was dumb founded since I call Marriott before all the reservations to avoid the new increased point structure.  Wow I feel valued... Is this happening to other members?

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