AnsweredAssumed Answered

Explore rate + Titanium

Question asked by jon2249 on Mar 23, 2019
Latest reply on Mar 24, 2019 by verysuiteboy

Hi there!

i had a quick question regarding explore rate with titanium status.


I stayed at the Westin Lagunamar 2 years ago before the Marriott merger and was able to get comp breakfast and comp upgrades at this hotel with SPG platinum elite (no other perks). I just checked in today and they told me the new policy is that your status is not recognized when you book a MMF or MMP rate. In this instance I booked a MMF friends rate for $144 with my titanium status.


Was there a policy change after the Marriott merger? I guess I’m a bit upset because AAA rate was only $30 more at time of booking which would have been worth it if I knew the changes. Instead they put me in a crummy room which smells like paint. Anyway, I just wanted to get final confirmation because earlier threads from Marriott insider always mention status comes first regardless if it was a friends and family rate... but it was also 2 year old thread.


thanks for any help and apologize for recreating similar post from the past.